Help & Info
Turners Retreat are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
The Woodworkers Source, Unit 2 Faraday Close, Harworth, Nottinghamshire, DN11 8RU, United Kingdom
Phone: 01302 744344
Fax: 01302 750111
Vat Reg: 172 4019 84
Registered in England. No.3464018
Registered Office. Atlas Way, Atlas North, Sheffield S4 7QQ
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept Visa and Mastercard. If one or more of the items you have ordered is currently out of stock we will contact you and offer you further options. .
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Prices & Product Information
All prices are inclusive of VAT where applicable. This is subject to change in legislation. To the best of our knowledge all informtion contained herein is correct. We cannot be held liable for any inaccuracies of illustration, description or definition. We are always looking to improve our product range and therefore reserve the right to withdraw items from time to time. If the item you require is no longer available we will try to offer a suitable alternative where possible.
Shipping And Handling Carriage / Postage
Under £50 - £5.25
Over £50 - Free
Special delivery postage costs will be shown at the checkout alongside the standard delivery charge.
Charged at Cost
Machinery - please call for delivery rates.
Next Day Delivery
If you would like to take advantage of our Next Day Delivery service please do so at the checkout. If you would like your parcel there the next day orders must be placed before 1pm for guaranteed next day delivery. Orders placed before 1pm on Fridays will arrive the following Monday.
It is our aim to despatch your order within 24 hours of receipt. If for some reason this is not possible, and despatch is not likely to take place within a week, we will endeavour to contact you. Deliveries to England, Wales and Scotland (excluding Highlands and Islands) should be made in 3 to 5 working days. In the event of a delay or missing parcel, a re-despatch cannot be made until 14 working days after the date of despatch.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For deliveries to the UK or the European Union, 20% VAT is added on items that are subject to VAT. All other orders are VAT free.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01302 744344 (International +44 1302 744344) or fax us on 01302 750111 or write to us at Turners Retreat, Unit 2 Snape Lane, Harworth, Nottinghamshire, DN11 8NE, United Kingdom
Turners Retreat do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.